The Service Providers
Yagil, D.
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
Kategori:
Tahun:
2008
Edisi:
2008
Penerbit:
Independely Published
Bahasa:
english
Halaman:
247
ISBN 10:
0230514979
ISBN 13:
9780230514973
File:
PDF, 908 KB
IPFS:
,
english, 2008
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